How to Turn Returns into Repeat Customers

It all starts with having a clear return policy and training your employees on making those customer connections during difficult moments. If your return policy wasn’t easily visible when your customers made their purchase, it’s you that dropped the ball on communicating your expectations. Be prepared to apologize and accommodate your customers whenever possible; then, make sure your return policy is prominently visible on your receipts, cash wrap and website for future customers.

Read the source article at ASD Insider

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