It all starts with having a clear return policy and training your employees on making those customer connections during difficult moments. If your return policy wasn’t easily visible when your customers made their purchase, it’s you that dropped the ball on communicating your expectations. Be prepared to apologize and accommodate your customers whenever possible; then, make sure your return policy is prominently visible on your receipts, cash wrap and website for future customers.
Published by Retail Network Security Solutions
Retail Network Security Solutions is passionate about computer network security consulting to help small and medium retailers create and maintain a secure and compliant network that will protect their business from unwanted intruders. View all posts by Retail Network Security Solutions